I get a privacy error message when I try to access an article, what do I do?
Answer
Sometimes students or faculty get a privacy error message after they have clicked on a full text link in their search results. There are currently two fixes for this:
1. You will need to clear your browsing history and cookies, then go back to the library search page and try again.
To clear your history in Chrome:
- Click on the three vertical dashes on the upper right corner of browser window.
- The drop down menu offers a history option with a side menu.
- In the side menu choose History Ctrl+.
- When the new window opens, choose to delete browser history and make sure the cookies option is checkmarked.
You should be able to access full text articles in a new search results page.
2. Look up in the address bar when you get this message and change the periods BEFORE .ezproxy to dashes -
Here's an example https://search.ebscohost.com.ezproxy.se.edu/
should be change to https://search-ebscohost-com.ezproxy.se.edu/
That should take you to the article.
If you continue to have problems, please send us an email at askalibrarian@se.edu